At Crazy Lenses, we offer a variety of fast and competitive shipping rates so that you can get your order in plenty of time for your event. The range of options available to you are based on the weight and contents of your order which will be displayed during the checkout process.

Please note the following information for our shipping process:

• We dispatch all orders Monday to Friday 8:30 am - 4:30 pm GMT.
• Working days quoted on the delivery page are provided by the courier and may change depending on the courier and delays outside of our control.
• If your order is placed outside of normal working hours, your order will be dispatched on the next working day. Saturday is considered a deliverable day for some couriers so please consult our delivery estimates on the product page or checkout to find out if your order would arrive on Saturday.
• Crazy Lenses dispatches to a variety of international locations which may be subject to import, duty, customs or clearance fees which may be applied to an order upon receipt in its destination country. These fees are payable by the customer.

Shipping Offers

While we always offer our most competitive shipping rates for our speedy services, we may periodically provide additional offers when purchasing select products or orders of a larger value. Keep an eye out for these offers on our site or sign up for an account and our mailing list for a first look at these promotions.

Delivery FAQs

• What shipping methods are available to me?

The available services for your order are dependent on your location and order value. We endeavour to provide a range of affordable tracked services that can reach you quickly. 

• Can I track my order after I’ve paid?

Once your order has been paid, we will process your order so it can reach you quickly. Once your order has been marked as shipped we will provide you with tracking information via email. You can also find this information directly within your customer account. If you have any concerns regarding your order please reach out to our customer services team.

Service Updates

While we endeavour to dispatch your order as quickly as possible, sometimes there are delays outside of our control with the courier. While unlikely, these delays may happen during peak periods or emergencies in your order’s destination country. Please see a list of our delivery services below and links to their service update information:

• Service Updates
• Missing Mail Service

• Service Update

• Customer Service Centre

• Customer Help Centre
• Late Delivery/Lost Items Assistance

• Missing Mail Service